| Reviewer Name | Rating out of 10 | Review Details | Review Date / Time |
| Jan | 1 |
28 Days Later.....
3 Pre-Pay Broadband SI: What a shame your scoring system does not have NEGATIVE points, because then I would award the 3 Network a MINUS10 score. Which is a pity because the coverage ain't bad in the East London Bow E3 area - what sucks is the clunky/sharp practices for the Pay as You Go services. As a small businesand user I was mis-sold Pre-Pay Broadband SI packages for two of our Mobile Advisors in a 3 shop in London, having been advised that this would be fine for business use. However, 28 days later, when I attempted to top-up the two accounts, after a challenging 48 hours trying unsuccessfully to do so, I was advised by the call centre that as a business user I should not be on the tariff. Inflexible, remote customer services and a difficult, no impossible - it shouldn't take 2 DAYS - on-line top-up system - Bye Bye 3 - good thing it wasn't a contract then.....
| 06/02/2010 18:17:46 |
| Nick | 1 |
Like a lot, (and I MEAN A LOT !! ) of other 3 users, I too am pretty pee'd off with 3 ! Living in the OL13 area, and being able to spit on their mast from my back door - my service is [Admin edit - rubbish] ! Again, like many others , when ringing 3 , you end up speaking to some other person who,m obviously does not understand the QUEENS ENGLISH and makes it 10 times harder to get your problems accross ( [Admin edit - incompetent SLAVE LABOUR EMPLOYEE ) , and ending the conversastion thinking that - IT'LL BE ALL RIGHT. Your so pissed off with the communication barrier , that you give in !! AND ITS WRONG !!!! we pay for a service which we are NOT GETTING !!! It may of worked in the early days when 3,000 people were using these masts, but not NOW ! Christ Knows ! - there maybe 30 million of us using them now, and truth be known..... YOU've HAD OUR MONEY. YOU STILL RECIEVE OUR MONEY EVERY MONTH !SO WE THE CUSTOMERS ARE PAYING FOR SOMETHING WHICH YOU THE SUPPLIER ARE NOT PROVIDING.!! IT AINT WORKING !!! so... GIVE US PAYING CUSTOMERS WHAT YOU PROMISSED US and WHAT WE PAY FOR !! NOW !!!!!!!!!
| 29/01/2010 23:39:04 |
| James | 1 |
DO NOT GET ANY 3 MOBILE BROADBAND PRODUCTS!!!
In LS8 (Harehills, Leeds, Within 1 Mile Of City Centre) for the last month there has been very little HSPDA service due on 1 of the 4 network towers being down. The 3G network was unable to cope with the oversold and shared bandwidth between 3 on the back of TMobile's network. Was informed it should take 24-48 hours to rectify, 4 weeks later and still unusable. In the end I switched to VODAFONE(25 quid inc 15 qid credit) and have been impressed by the consistancy of their mobile broadband network.
I wouldn't bother if this was the 1st instance, but have been in contact off and on with Indian customer services (CAUSE YOU GET IGNORED IF YOU ASK TO SPEAK TO UK CUSTOMER SERVICES) since July 09. Its constantly down to under 100kbps speeds on average (3 Cust Services will have you check speed on a fastest speed check - like having a ferari in a traffic jam - 1 sec at 1meg is ok to them the other 3hours at 0kbps doesn't count!!!) 4 replacement dongles - shaking them to get a better signal doesn't help very poor build quality on cheap pay as you go dongles...
My advice to anyone thinking of getting mobile broadband is buy a Pay As You Go Dongle as long as not with 3. If you like it and get a good and consistant signal keep it or upgrade, if not take it back in the 14 day cooling off period that legally you have even though the shops won't tell you about it...
| 29/01/2010 22:03:40 |
| John M. | 1 |
I wish I had read the reviews in here before getting tied to a 24 month contract.
I can only speak for central and south Scotland. If you live anywhere within that area STAY AWAY from 3. It's the ABSOLUTE WORST service ever. At its best you get 2 bars signal (18 per cent), a ridiculous speed so slow most servers will time out on you, and constant disconnections. And remember that's at its best. Try anytime between 6pm and midnight and you just get no service.
Extortion, pure and simple.per
Admin Replies - I don't think your experience is typical of 3 Mobile Broadband users, it sounds as though you have been unlucky. There is a peace of mind guarantee for new users, so they can trial the product, but they must adhere to the terms and conditions carefully to be able to return the product if they are unsatisfied.
| 28/01/2010 16:08:20 |
| Mark P | 1 |
Good companies who provide a good service attract predominantly good reviews.
Poor companies who provide a poor service attract predominantly poor reviews.
Then there are reviews of Three mobile broadband which are predominantly scathing. Why is this? It's because Three mobile broadband and the company who provide it are both awful. For me personally, Three are the worst company I have ever encountered at any time and in any industry. I'm 41.
The first thing I think of when I see a positive review is that it was written by a Three employee.
If you one of the few who haven't caught on yet as to how bad Three are, read the reviews here and on other sites. You'll soon get the picture. And if you're stuck in a contract and not getting the service you should be, all the advice you need is on these review sites, plus there is CAB and the small claims court. You don't have to stand for the service, or lack of it, that they provide. Get out of your contract, quickly and legitimately. Don't give them any more of your cash!
Just as with mobile phones, stick to the leading networks. They're way ahead of this bunch of inept amateurs.
Avoid. Avoid. AVOID!
| 09/01/2010 20:18:02 |
| andrew john | 8 |
i have had 3 and vodafone moble broadban and i must say both have had theyer short falls but both now work very well in my area in fact so well we now dont need fixed line brosdband for my area i recomend 3 mobile broadband but vodafone works equaly well though 3 mobile broadband is the cheapest vodafone payg £15 for 1GIG 3 payg £15 for 3gig my area is chepstow monmouthshire
| 07/01/2010 14:10:40 |
| Roy Norman | 1 |
What I want to know is can I hold 03 mobile broadband supplier liable for constant problem with my laptop. The contract I have is with 03, not from PC World where I signed O3 agreement. When I spoke to 03 India Call Centre they said problem is not their's and I should speak to PC World, or Sony. The problem is with the battery which will not hold a charge.
My thought is that as my contract is with 03 and not Sony or PC World, then 03 should be responsible.
I will appreciate any comments
Thanks
Admin Says - I would try asking Sony about the battery. Sometimes there are faults with laptop batteries, and generally speaking the laptop manufacturer organises a recall. Whether they are contractually obliged to help you I'm not sure.
| 06/01/2010 14:36:16 |
| John Hurlbut. | 1 |
If you live in London, stay AWAY from 3 mobile broadband!
I am three months into a 18 month contract. Have cancelled my direct with them .Waiting to have my day in court with them!!!
Kensal Green
NW10 5NU.
| 04/01/2010 13:51:02 |
| ken | 1 |
DO NOT under any circumstances buy 3 mobile broadband it is a rip off. It doesn't work anywhere in or between S wales Bristol and south east coast I bought one months pay as you go and didn't get on line once. Trading standards need to look into 3 mobile
| 18/12/2009 19:03:29 |
| OMAR | 1 |
I bought this stupid 3M Internet stick back in Novemeber last year, signing up to an 18 month contract at Carphone warehouse. I was told that I had two days to try it out, and if it didnt work i could return it and stop the contract. However, it worked perfectly fine for a week, then all the reception stopped and since then I havent been able to use it for three months, because Ive had no reception. I phoned the 3 call centre dozens of times, only to be told that I cant cancel the contract without paying a £230 cancellation fee. Infuriated, I explained this to at least 10 different people at this call centre, and had the case reviewed each time, only for them to keep refusing me the right to cancel without a fee. Its ludicrous. Im paying for a service that worked for a week then failed. No one at the call centre will acknowledge this fact. I dont want to simply cancel my direct debit, as this will cause legal problems. So my only option is to keep paying for another year, for no service! I have written to 3 several times, with email and post and no one has even bothered to reply. My advice? STAY AWAY FROM 3! Howver, after much hardship, i contacted otelo, they gave me an address (below) to write to, i wrote to this address informing them that I contacted the ombudsman, and they cancelled my contract. What i pile of ****. The address is CRaig Ledgerwood, 3 executive office, 123 st vincent street, glasgow, G2 5EA
| 09/12/2009 14:11:06 |
| markobrien | 10 |
Hi Im from huddersfield, and have to say im extremely pleased with the service I have had.Initially had problems with the drivers for my modem for windows 7 , the tech help took my number and called me back!!!!! When they said they would!!!!!.They guided me through the procedure to download the correct drivers ect and got me up and running.I initially purchased the pay as you go modem to see what the connection would be like and found it suited my needs for browsing, skype,and BBCi Player all work fine.No problems so far with speed or connection even at busy times.I can see from other reviews that I am lucky and I hope it stays that way.Works out a tenner cheaper than my previous provider too, who were by the way terrible when it came to support.Wont mention there name but they aint had sex yet.
| 03/12/2009 00:05:03 |
| louise | 1 |
DONT BUY FROM 3 SCAM SCAM SCAM
I have just come off a 24 months contact and had so many problems.
you cant speak to anyone in the uk they are an indian call center
they arent helpful at all my usb kept not working and all they did was send it off about 6 times and now its still faulty
if anyone is having problems please go straight to a small claims court to get your money bck and refuse to pay 3 any more money.
when you come to the end of a contact cancel it by writing to them and send it recored delivery at least 6 weeks before it ends.
ALL I CAN SAY IS NEVER AGAIN THEY MAY BE THE CHEAPEST BUT CUSTOMER SERVICES IS VERY VERY POOR
i live in south yorkshire
| 30/11/2009 00:18:56 |
| Alex | 1 |
I transferred from t-mobile web and walk (where I got reasonable speeds, but found the 3 gig a month usage to be too limiting) and found this to be appalling. During the day it would work, though I could only have one window open at a time and downloading speeds were terrible, but between the hours of 7pm and 12pm (when the network is at it's busiest I guess) most of the time I couldn't connect, and if I did the service was so slow that it took even the google homepage about a minute to load up.
I'm based in London (NW6) so presumed the coverage would be okay, but it really is terrible, and 3 must know this - yet according to their coverage guide I would get an excellent service. The only good thing is there 14 day returns policy, because if I'd been trapped in a 18 month contract with them I would have been saddled with something which was almost unusable.
| 28/11/2009 20:15:51 |
| Nicola | 10 |
I was nearly put off buying mobile broadband with 3 due to the bad reviews - which is why I'm writing this one. It is fantastic, not had any problems with connection etc and it is so fast! I was with vodafone last year and had many problems with connection and very slow internet speeds. I as long as it carries on the same I will not even look for another broadband provider, I have even changed to 3 with my mobile phone, and thats great aswell, and so much cheeper. I live in Bolton so can't comment on other areas but for me its the best I've had!
| 25/11/2009 19:09:17 |
| Faye Pearson | 10 |
I've had 3 Mobile 15Gb for nearly a full contract and it's not only been better than my O2 Mobile for coverage and speed, it's better than my home ADSL with speeds of up to 600k/s. Not to be sniffed at. I think it's the first broadband contract I'll renew at the end of my term.
| 20/11/2009 19:24:48 |
| Steve Ralph | 10 |
Had 3 mobile broadband for over two years. Been reliably consistently good throughout.
Had a 7gb deal with loyalty discount as have a 3 mobile phone too using a Huawei E169G dongle, and have just upgraded for £2.50 more for the 15gb deal with a Huawei E1550 dongle.
Speeds are good (bbc iplayer streams well)and following 3 network improvements the speed continues to increase. Also have a 3 Huawei D100 wireless router which lets me share the dongle with family/colleagues.
Can highly recommend it!! a very satisfied customer!!!
Btw, mostly used in North and East Kent, but have found performance just the same in Birmingham and Plymouth.
| 08/11/2009 07:13:24 |
| Mik McManus | 1 |
All I can say is, I wasted my money on Three Mobile Broadband. I get 3 bars signal, yet it is unusable! I am lucky to get using 1 gb in 30 days!!! I have spent numerous wasted nights hoping it would improve. I am a techie and have done all within my power - to no avail.
This product is rubbish, over subscribed and should be legally challenged.
| 03/11/2009 23:23:19 |
| robert jones | 1 |
worked great for a month and a bit then just will not connect in my house(even though im in a good coverage area) rang 3s customer service what a joke indian guy asks me if ive tried turning my laptop off and on!!!! 20 minutes later still on the phone. still does not work stuck in a 24 MTH deal oh dear at least it still works when i take it 2 work DONT GET THREE PLEASE GET ANY OTHER PROVIDER, SHAME ON YOU THREE HOPE 2 SEE YOU ON WATCHDOG 1 DAY!!!!!!!
| 28/10/2009 00:51:28 |
| kevin | 1 |
i mainly use mobile broadband in se1 and it's almost useless because it is too slow.
| 27/10/2009 17:00:26 |
| TONT | 1 |
MANCHESTER 23 what a load of crap.i got told when getting my laptop and dongle would be okay too use in my postcode area they so called checked it when i signed up.over the past two weeks its got even worse cant get connected when i do its slow then it cuts off after a couple of minuetes ive had to connect three times while ive wrote this cant wait till end of contract then it will be in the bin
| 25/10/2009 21:06:16 |