| Reviewer Name | Rating out of 10 | Review Details | Review Date / Time |
| John Webster | 1 |
I bought a pay-as-you-go T-Mobile dongle, just for emails when away from home outside a wi-fi area. So far I have not been able to get a signal at any of the locations I have tried, except for The Mall, Cribb's Causeway, Bristol, where it took 15 minutes to connect, and another 10 to get my emails. Really no point in having it at all. I now get emails on my Tesco PAYG mobile phone, and that suffices. Are all mobile dongles like this?
Admin Says - No, T-Mobile dongles can give good mobile broadband performance. We suggest testing in an area known to have a good T-Mobile 3G signal to check there is nothing wrong with your laptop setup. If you are visiting a big city, use the T-Mobile Broadband Coverage Checker to identify a strong signal area and test there.
| 25/01/2010 12:00:28 |
| Anthony Chan | 2 |
I've used a few mobile broadband services and must state that T-mobile has by far the worst product and service. The broadband seems to be even worse than the old dial up connections and that's during off-peak - sometimes it doesn't even gain any signal!
Admin Says - I don't think this has been the experience of the vast majority of T-Mobile mobile broadband subscribers, and it's likely to be a local signal issue.
| 17/01/2010 19:00:58 |
| Craig | 8 |
I got t-mobile Boardband for Xmas (£25 a month for 3gb allowance)
i have had it for a week and i have had only 1 problem so far which is it was disconnecting 4 no reason between 11:30pm and 12.30am on news year eve but
overall
if your a light internet users it excellent value for money but for heacy internet users get home boardband.
| 01/01/2010 02:47:42 |
| barbara Peterson | 3 |
T-Mobile Broadband can cut out every 3 minutes, forcing you to constantly re-connect. It often says you have the wrong equipment or have registered the wrong codes and it can't connect. Then eventually it does anyway.
With current flood warnings, the public are advised to contact-- via internet-- the Environmental agency for warnings. What point is there if you're on T-Mobile? "Service" too unreliable.
| 18/11/2009 19:36:35 |
| TC Russell | 1 |
Is there any thing to say that has not been said? You'd think its just your area, but its all over - even in Sunderland here. This is a very misleading product.
one thing that should be considered though is the irony in the fact that the potential future purchasers of this --------- product would be unable to check these reviews out until after purchase...seing as they don't have internet.
For those that just bought within the last 7days, there's still time to save yourselves. take it back and say you dont want no more.
| 16/11/2009 04:12:07 |
| nicky | 1 |
i was sold the tmobile dongle from carphone warehouse they told me there was only 2g signal in my area but would be switching to 3g within the next few months i took a 24 month contract 23 months on ive never used it due to never getting 3g in my area newquay cornwall i actually binned it last year ive bin with 3 mobile broadband for the past year and apart from peak times where i get speeds of 800kb/s enough for youtube etc off peak is about 2mb a sec which is ideal ive paid tmobile every month and am finally finished this month ill never use carphone warehouse again bunch of con artists!!!!
| 12/11/2009 12:30:35 |
| arthur | 1 |
crewe cw1
bought a new dongle from t-mobile the other day the one that is pay as you go £15.00 a month 2gb unlimited. well got all the usual sales talk about that it will work really well in my area. got it home loaded it up and no it did not work really well at all, some times it would go really well for about 10 mins then other times it would go that slow that i would have to wait several mins for a page to show, which is really annoying. I bought the pay as you go £15.00 a month unlimited so that I could leave it on all day at work and use it at home, but im not a patient person when i have to wait several mins for a page. I have rang customer services several times, they toled me to change the settings in the menu bar on the t-mobile dongle from automatic to 3G and if that did not work to go to 2G. which is even slower and to keep changing it if the internet slows down or the computer freezes.well i dont want to keep changing it all the time. Its even worse at peak times. I feel that I was conded into buying a product that does not meet my needs, in the area i live, the customer service on the phone was also pass the book from one person to another. conclusion not a happy customer
| 05/11/2009 12:09:43 |
| nathan | 3 |
the coverage on t - mobile can be good but the fair use policy is rubbish* i have a t - mobile dongle and have recently toped it up as i connected my fair use policy was already used and another time my 30 day buy only lasted 18 days and t - mobile say they cannot do a thing about it RUBBISH*
*Admin has replaced stronger language with the word rubbish. Please avoid strong language in your reviews.
| 02/11/2009 08:38:02 |
| annoyed person in dartford | 1 |
do not buy a dongle from t mobile they are crap not worth the money at all and the coverage is rubbish you cant download what you want and really just dont buy one and dont take a contract out as you would be stuck with it.a friend of mine got one but he was killed in a accident and belive it or not his wife as still got to pay for the dongle,its a disgrace we should all get a pertion up and get trading standards involved i did it today and they said i have a case so dont rule out trading standards.t mobile not for me and hopefully not anyone else
| 28/10/2009 00:10:38 |
| joe | 10 |
I have just started having a PAYG mobile broadband stick from T-Mobile....the coverage is excellent in my house...Full HSDPA...vodafone struggles to get 2G and Orange has 2G only and so does O2. 3 has ok 3G....T-Mobile broadband in my experience has great speeds..I got almost 5 mbits the other day and loaded pages very fast. When i took the laptop downstairs is switched with no problems to 2G service which is slow but still works. Pricing is good too and when i phoned customer service because the £10 top up hadn't been activated they told me no problem and added £10 for me.
| 27/10/2009 18:39:42 |
| Kamal | 1 |
T-MOBILE MOBILE BROADBAND REVIEW. A CUSTOMERS EXPERIENCE.
I am here to share my experiences with T-Mobile and Carphone Warehouse Mobile Broadband and customer sevices. In summary I would avise- DO NOT BUY T-MOBILE MOBILE BROADBAND.
- The speed is extremely slow. The advertised speed was 1Mbps but the fatest I reached was 0.1Mbps (100Kbps) and the average was speed was 0.01Mbps (10Kbps). Regardless of location. It took a matter of minutes to load a page. A T-Mobile rep. told me he had seldom heard of anyone going above 0.2Mbps (200Kbps)
- Carphone Warehouse advised me I would have good coverage at my address. They will not tell you that no coverage is guarenteed at any location.
- T-Mobile will not terminate your contract if the device stops working completely.
- T-Mobile will take months doing tests on the device and even when they cannot diagnose or repair the problem they will continue to charge you for the service.
-T-Mobile will never call you back when they promise. They will pass you from one person to another withought explaining your circumstances. They do not care whether you recive a satisfactory service or not and only care that you pay the bill.
- In my experience, T-Mobile representatives are trained to use delay tactics to make frustrate you into submission where they cannot resolve your problem.
- If you stop paying for the Broadband after it has stopped working and you also have a T-Mobile phone they will disconnect your phone, regardless of whether you have paid the phone account. They will continue to charge you for your phone and broadband whilst it is disconnected. They will then refer to baliffs.
I have asked for my case to be referred to CISAS altough I think many people will be bullied into paying for the service when it is clearly unsatisfactory and where they have been mis-sold a device
| 15/10/2009 00:48:26 |
| bob007 | 1 |
live in kent the dongle is shite always cuts off and can't upload. enough said oh just two more words Watchdog
| 06/10/2009 17:45:13 |
| T-mobile Broadband Is It Good NO! | 1 |
is tmobile braodband good? NO IT IS NOT GOOD ITS TOTAL RUBBISH AND VERY SLOW.
very very slow speeds forget p2p, limewire or frostwire they dont allow it!!!!!
stay away unless you are happy to be one of the slowest internet users of today!
IS T-MOBILE BROADBAND FAST? NO IT IS VERY SLOW AND POOR!!!.
EVERYONE RECCOMENDS STAY AWAY.
TOO MUCH TRAFFICK SHAPING AND THROTTLING.LOOK UP THE DEFINITION ITS REALLY BAD.
THEY WONT LET YOU VIEW YOUTUBE VIDEOS AFTER 4PM!!!! IF YOU GO OVER 3GB FAIR USAGE POLICY IMMEDIATLY!!!!!!!. THEY WILL CUT YOUR SPEED TO 120 KBPS!!!!!!!!! IF YOU GO OVER EVEN A SMIDGE. 120KBPS IS SLOWEST ONLINE SPEED ANYONE OFFERS SO WATCH OUT!!!!!!.
A 2-MBPS SPEED IS NORMAL THESE DAYS BUT TMOBILE CANNOT GET CLOSE!!!!!! EVEN WITH FULL SIGNAL IT DOESNT MATTER...... THEYL TAKE YOUR MONEY AND SLOW YOUR CONNECTION DOWN THROUGH TRAFFIC SHAPING. please do not get conned with t-mobile usb dongle broadband it is absolutely useless and slower than your mobile phones internet as a comparison.:(
Look up some reviews and youll see there are thousands of very very- i mean VERY Unhappy!!!
there was no option for 0/10 but thats what they deserve.
| 04/10/2009 13:36:40 |
| Emilie | 1 |
One word "Disgusting" .I agree with dan but he is lucky that he got released from his contract. They are refusing to let me go. I did everything, sent 3 letters to cust relations, done all the diagnostics, used all the technical terms given by consumer direct and they are still holding on. I am stressed, hate going on the internet with 10 to 15 disconnections per hour, almost cries sometimes due to the frustration and i don't think that i will be renewing my phone contract either. I really think we should do something and make it public so no one has to go through this.I wrote to watchdog also to try and make it public, they just won't admit that they failed. it is simply unacceptable and everybody should know. Deep breath in.... ps; this is funny just as i was trying to submit the review guess what?? got disconnected pfffff
Put 1 in review because they did not have ZERO
| 27/09/2009 20:48:26 |
| josephk | 4 |
Like another customer I used the hotspots at Starbucks as a home from hom. These used to be free prior to last month. Like them when I saw BT openzones replacing t-mobile hotspots I logged in under a roaming conditions and later on checked with T-mobile that this was OK and was told it was because there was a reciprocal agreement. Then I got an almost five hundred pound phone bill. They cancelled most of that but I'm still seething because I was utterly dependent on reliable wi-fi connections when out and about. I only took out the 24 month mobile dongle contract so I could use their hotspots. Like other I find their HDSPA broadband to be very very patchy - this is the first time in a while I've had a reliable connection, mostly I get constantly disconnected or sub 56kpbs - and this is the service with the best rating apparently! Until this summer I loved T-mobile and still think their customer service is pretty good, but as far as hotspots are concerned they have completely abandoned their customers. I was given no notice at all (no texts, no emails nothing) and found the whole thing has ruined my studies over the last month. In America ATandT have taken over in Starbucks but it seems over there customers are protected. Why has this not happened in UK? Effectively - if through no fault of their own - they have removed an advertised service and provide nothing in return. A few token hotspots in airports really doesn't change that fact. Effectively I feel this is a breach of contract and should at least permit me to cancel.
| 19/09/2009 16:52:04 |
| Rupert G | 2 |
I find tmobile mobile broadband to be substandard. Half the websites I go to won't even load up, and another 1/4 are blocked because it is deemed harmful to kids under 18. I tried to access youtube, and that was blocked. Another site that was blocked was icq. I think they've made a big mistake by blocking websites by default because most of the users are adults. Even if the block wasn't there, a lot of websites do not load. I think this service should be used as a last resort and never as a main internet service. If you are thinking about getting a contract, I would say forget it because I am actually sitting in front of someone's house now using their wifi. That is how bad tmobiles service is, that I have to do this. Save your money because once you buy it, it is yours. There are no refunds. You are definitely not getting your moneys worth.
ADMIN REPLIES - Content lock is designed to protect under 18s, and anyone over 18 can get it removed by contacting T-Mobile customer services.
| 13/09/2009 17:50:06 |
| sharon | 2 |
Don't do it, just don't. Even if you are in the area with the "best" coverage (Dartford, Kent) just please don't do it. I've been with T-Mobile forever and thought that I would give it a go, but although I have an excellent signal and the speeds are reportedly "fast" it took on average 12 minutes to load the BBC website, Google was a non-starter and don't even think of accessing Facebook!! Luckily I'm within my 7 day cancellation period so after spending 20 minutes on the line to a non-UK call centre it's bye bye T-mobile broadband!!
ADMIN SAYS "This is certainly not the experience of most T-Mobile broadband users. It may be that network resources are stretched in your particular area. If you can try your dongle in an area known to be good for T-Mobile broadband performance that will rule out any issue with your hardware and confirm that network resources need to be improved in your area."
| 03/09/2009 14:36:53 |
| misterjohn | 7 |
My experience with t-mobile has been extremely positive until today.
I took out a contract 10 months ago... and originally enjoyed very fast download/upload speeds and was utterly delighted.
I went over the limits on a number of occasions in the early months - well over the limits, I have to say.
t-mobile were very patient and polite with me. They wrote to me on various occasions and gradually applied gentle and increasing pressure to encourage me to watch my usage. I was never charged any extra money, though I was on a couple of occasions substantially over the 3Gb limit. [I use three different laptops and a desktop; I was using mobile broadband as an interim measure whilst awaiting a broadband connection].
However, what has suddenly stopped me in my tracks is to discover today [13 August 2009] that the Starbuck's contract with t-mobile has been terminated. I use Starbucks as a home from home and always connect via wifi [signing on as a t-mobile roaming customer via BT Openzone].
Today, however, I received a text message on my t-mobile mobile broadband dashboard to say that BT Openzone roaming now costs £1 for 10 minutes. This was followed by another message 2 seconds later to say that I had been charged for access to wifi via BT Openzone and was asked to call the customer service number. On calling customer services, I was told I was being charged £50 [retrospectively] for access to the t-mobile wifi network via BT Openzone. On expressing my shock, I was told I would be receiving a call from a t-mobile customer services representative on the subject [I am expecting the call in the next day or two, I assume].
The contract with t-mobile states that I have free wifi-access as part of the mobile broadband contract. I have never been less than entirely delighted with the t-mobile service. On occasions, yes, the service has been very slow - in the evenings in particular. But I have put this down to excessive usage [though nowadays I am well within the limits of 3Gb per month].
But I have to say that this tragic turn of affairs with regard to Starbucks has upset me and disappointed me, not to put too fine a point on it.
Why couldn't I have been told earlier?
I used the wifi connection thinking I was doing everybody a favour! It would have been no problem simply to use the wifi dongle instead!!!
I am placing this review for 3 reasons:
1) because I think it is well worth someone speaking up for the excellent and patient service that I have enjoyed with t-mobile
2) in the hope that a t-mobile person might pick up on this most unfortunate error in customer service communication
3) to alert us all to the need to tread softly in this rapidly-changing [and wonderful] world of mobile broadband.
t-mobile... tread softly for you tread upon my dreams [W. B. Yeats]
mister john in Manchester
| 13/08/2009 22:41:10 |
| A Fawcett | 1 |
In February I purchased a T-Mobile Dongle and ShareDock from the York shop. After just over 2 weeks the unit ceased to work. After several phone calls I took it back to the shop from which I purchased it and was told that as it was more than 14 days old it needed to be returned for repair. I was given the telephone number to call T-Mobile (at 10p per minute) and after some delay got to speak to an operator. I was told that a returns bag would be despatched to me and the item would be returned for repair and that this would normally take up to 28 days. I asked if it was possible to have a replacement unit whilst it was in for repair and the shop said this was against T-Mobile policy (even though they clearly had stock and demonstration units in the store).
Three weeks passed (during which the line rental was taken from my account as it has been on a monthly basis since) and no returns bag appeared. As I needed mobile access I took out a Pay as You Go deal with another service provider to tide me over. Total cost was now approaching £200 for two weeks T-Mobile broadband access. Several phone calls later I was told to take the USB stick back into the shop, which I did.
By May I had still not heard anything. The unit was variously described as "being tested" and "on its way back to me". My frustration was starting to show with the help desk. I had to repeatedly relay the whole story to several people on each call as they tried to help me. On two occasions I was mysteriously "cut off" in the process and consigned to the back of a 20 minute (at 10p per minute) queue.
In June I finally lost patience with T_Mobile. I expressed my utter outrage at the way I had been treated. The complaints' team escalated the case and investigated. I was informed that the unit had already been sent back by recorded delivery. Eventually they ascertained it had been sent back to the shop (not to my home address as I had been told) four weeks ago and was ready for collection. The shop had apparently sent me a text message to inform me of this. Problem was that without the Dongle I had no means to receive said text message. To rub in the salt the shop assistant told me that they were aware of this but there was nothing else they could do (but were happy to sit on it ? marked as urgent, or so I was told, for four weeks or more). I was also given an interesting insight into what the shop thought of the helpdesk.
I contacted the complaints team again and demanded that they cancel my contract. This was refused. An offer of the balance one months free line rental was made.
By all accounts I think I deserve more having spent well over £150 per week I have been five months without (and paying for) a service which I am physically unable to access due to the suppliers incompetence and no fault on my part whatsoever. I am similarly bound into a contract upon which I believe t-Mobile have defaulted.
| 09/07/2009 23:30:32 |
| Sean Bradley | 1 |
Terribly slow. Advertised as being "Upto 4mb" speeds. I have never received more than 1MB. Downloads cut out half way through, but still count towards your data transfer limit. T-Mobile rudely rang me at 8:30am to tell me I'd gone over my "3GB fair useage policy". When I explained to them the download cut out, forcing me to RE-DOWNLOAD the entire file, it was like talking to a brick wall. Horrible customer service. Even accused me of stealing at one point. I've never been so offended by a company. AVOID AT ALL COSTS.
| 23/06/2009 18:32:48 |