| Reviewer Name | Rating out of 10 | Review Details | Review Date / Time |
| Harvey Turner | 1 |
My speed with these crooks is 0.35 download and 0.15 upload. Started a little better when I first got it but within months it has become pointless. I was offered it cheap.. £7.50 pm for 3gig with fair use policy because I have a mobile with them. Their normal price was £15.00. However, after many calls with them not being able to do anything for me.. the last conversion was.. 'well you had a period in which you could have sent it back, so if you want to end your contract it with cost you the full remainder of your contract'.. WITHOUT DISCOUNT!!!!! Basically 'sorry mate, if you want to leave we will charge you twice as much as if you stayed the full tern of your contract. Long and short of it, they've taken far too many people on and do not have the infrastructure to cope, leaving their customers with virtually nothing. SAVE YOURSELF THE BOTH AND UPSET OF BEING LAUGHED AT BY T-MOBILE STAFF AND THE FRUSTRATION OF PAYING FOR SOMETHING THAT YOUR NOT GETTING - DONT EVER USE T-MOBILE..
HARVEY TURNER
[Admin Says - It looks as though you have been unlucky with the mobile broadband performance at your location. Our advice to anyone taking out a mobile broadband contract would be to test performance as soon as you get the modem and return it if it's not up to scratch. T-Mobile have now introduced a feature on their website where you can get a Coverage Guarantee Code which will allow you to return the modem if your coverage is not as expected.
T-Mobile does have a support forum, so it may be worth posting there to see if anything can be done about your local signal coverage. Rgds.]
| 23/07/2010 12:06:28 |
| Hannah | 1 |
Awful service! I was unable to receive signal and when I sent the package back, the envelope provided cost £5 to post. I was told by one operator that this was refundable, but it is not. I am still awaiting a refund from T-mobile for the equipment which was sent back almost a month ago. Having spoken to an operator today, it seems that it is a necessary part of the process to request a refund from the company by phone(even though I have received no service and have returned the equipment). I have been told it will take around two weeks to refund the money.
| 20/07/2010 09:09:15 |
| Ali | 1 |
This is what I call false publicity and they shhould be persecuted by law for lying about their rubbish. I spent £44.97 for this item and they said it include 3 months free use.. I installed it and in less than an hour checking emails and guardian website - no download/ viewing videos- it stopped working
I should rate it minus 10, actually
Admin Says - Phone customer services and see if they can apply your free credit maybe? If that doesn't work, sometimes you can make more progress if you visit a T-Mobile Shop. When I bought a T-Mobile dongle online, the credit did not get applied automatically as it should have been, and I had to go to a shop to get the credit applied.
| 09/07/2010 12:52:39 |
| Jackson | 10 |
OX16
Wonderful, the speed of my connection via dongle (no matter what the time of day) is great
had tried vodafone and 3G with no luck
Flexible sensible package - pay as you go, top up easy
Well done
| 14/06/2010 12:17:40 |
| John | 7 |
I bought a T moblie PAYG dongle with 3 mnths unlimited access - plugged it in - software installed - works great - unlike Orange home broad band where I have not had any connection over the landline for weeks! (Blackpool)
| 03/06/2010 10:55:09 |
| davide zanin | 1 |
Tmoile dongle: can't work wih msn messenger,can't work with the voice on skype, couldnt work at the beginning with youtube even. Always slow or blocked in whaterver par of London. Blame on Tmobile
[Admin Says - Please note Skype Voice can only be used on T-Mobile's higher mobile broadband packages. I have been able to watch YouTube on T-Mobile broadband, but that was in Southampton.]
| 02/06/2010 23:23:14 |
| salina | 1 |
absolute rip off. constantly disconnects,and runs slow. i had my pc reformatted in case that was the problem,still no better. they are failing to fullfill the contract i am paying for. my first ever bt dial up was faster than this waste of money.
i have been filming my expieience so if it comes to it i will take them to court for breach of contract.i would not recomend this [rubbish] to anyone.i get a better servise if i plug my moby into the pc and use that (o2)
very very disappointing
| 28/05/2010 22:57:09 |
| Emma | 1 |
I have to say that this T mobile dongle is the worst piece of [rubbish - Admin edit for language] I have ever had this misfortune to purchase. It really is a shame that the scores don't go into minus figures as I really do begrudge even scoring it with a 1. I live in central Coventry and was told I should have excellent coverage. However even when I have all 5 bars for 3G it still takes forever to open a simple email.
I constantly get a few minutes of connection time before it loses connection and I have to reconnect. The damn thing has even disconnected whilst typing this message. I regularly write on a forum and have learned to type my comments in notepad to avoid losing what I've typed as the dongle is prone to disconnect in the process of posting. I have had to uninstall and reinstall the software about 12 times now (I've only had it just over a month). Very occasionally I get a connection that lasts a few hours but this is very much the exception.
I have just moved house and brought this as a temporary measure until I can get a home phone and broadband package sorted. Overall I would say I have spent at least as much time trying connecting/disconnecting/reconnecting/unloading a reloading software etc as I have spent online. I really wouldn't recommend this to my worst enemy.
On top of this the only way I have on contacting customer services is to call a 0845 number from my mobile phone that is with O2. Having seen some of these and other reviews I understand I can expect to be kept waiting for over an hour and that not much really gets done at the end of it. I really don't know how T Mobile gets away with providing such a shoddy service. In my opinion they should be prosecuted under that trade descriptions act for calling it a mobile broadband dongle.
In closing I would say NEVER NEVER NEVER NEVER BUY THIS!
[Admin Says - I think what is becoming clear is that in heavily populated areas, mobile broadband is prone to capacity issues, which makes the service unsatisfactory at peak usage times. The only thing I can suggest is posting this issue in the T-Mobile support forum and asking for network capacity to be increased in your local area.]
| 20/05/2010 15:45:44 |
| saul | 1 |
APPALLING!!!!!!
[Admin Says - Please try to give more detail with reviews and explain why you are not satisfied with the service. Thank you.]
| 20/05/2010 07:08:08 |
| Lee | 2 |
I have to say that my experience of T-Mobile PAYG dongles is very poor. I live in Central Manchester(literally the middle of town). I am now forced to use GPRS adter finally giving up trying to get 3G. T-mobile tried to fool me into tihnking it was my computer and the t-mobile shop didn't even want to try to help at first. I am very unimpressed with the service. Can't wait to go back to O2 Broadband. Am glad I have the option.
[Admin Says - You should have 3G if you are in Central Manchester. If you only have GPRS it may be worth notifying T-Mobile via their help forum as your local mast may need attention. Rgds.]
| 17/05/2010 22:35:39 |
| George | 1 |
AS YOU CAN SEE BY THE MAJORITY OF 1 RATINGS THIS PRODUCT IS USELESS!!!
IT IS NOT FIT FOR PURPOSE AND I CAN HONESTLY SAY THAT THEY ARE ROBBING CUSTOMERS SELLING THEM THIS TOSH!
T-MOBILE SHOULD BE PROSECUTED UNDER THE TRADES DESCRIPTION ACT FOR ADVERTISING THIS AS BROADBAND.
I REMEMBER HAVING A 9.K DIAL UP MODEM WHEN THE INTERNET FIRST CAME ALONG AND IT WAS DEFINETLY FASTER THAN THIS!!
CONTINUALLY DROPS CONNECTION, MOSTLY OPERATES ON GPS OR GPRS, RARELY GETS HSDPA AND WHEN IT DOES ITS PAINFULLY SLOW! GLAD TO SEE THE BACK OF THIS ONE LIKE EVERYONE ELSE!!! AND NO T-MOBILE DON'T TELL ME THAT MY SETTINGS ARE WRONG OR MY LAPTOP DOESN'T WORK AS IT USES MY OTHER CONNECTIONS FINE!!
WOT AN ABSOLUTE PILE OF DONKEY POO (AFTER A MADRAS!!!!) + A SWEATY GARLIC NAN.
| 14/05/2010 21:58:38 |
| Richard | 1 |
The moderator seems to be very biased in favour of mobile broadband. I lhave used t-mobile broadband for 9 months, it constantly disconnects and mostly sits at 0 download speed. It has short bursts of up to 2 mbit speed bit stops and disconnects halfway through streaming something. I live in SW1V (zone 1, London) and have reported this and given examples on at least three occasions. On one occasion, they admitted it was their fault but they seem to be generally clueless in technical support. I get full bars of reception but it can't seem to maintain a connection. Today I had to reconnect 20 times in about 5 minutes! Abysmal!!
[Admin Says - I don't feel I'm biased, but most of the reviews are from dissatisfied users as they are more motivated to post. We don't get reviews often from the many satisfied users we know are out there. Your issue does sound as though you could have a problem with the local mast. Maybe try raising the issue in the T-Mobile help forum and see if you get more luck there. Rgds.]
| 04/05/2010 16:40:43 |
| Jon Combe | 2 |
I bought a T-mobile dongle for use away from home or if there is a problem with my home broadband connection. However having tried it a few times I am not at all impressed. The main problem is some ridiculous content block they apply. This means that many sites (e.g. flickr, twitter, beerintheevening.com, many blogs) are all blocked. When you get the block you are supposed to enter your credit card so they can verify you are over 18, by taking £2 then refunding it. Except it doesn't work. I've tried many times and either just get a message that there was an error and to try again or the message that they couldn't identify the number I'm calling from (that might be because I'm not calling them?!). The only way to remove the block is to call a number from a T-mobile phone (I don't have a T-mobile phone) or or visit a T-mobile shop, which is not conveniant (I bought it from Carphone Warehouse).
So I find I'm restricted to a very "cut down" internet experience. The second problem is they don't serve web pages as they are meant to be, but run most images through extra compression that makes them look terrible and it seems this "feature" cannot be turned off. I'm surprised it's even legal to modify 3rd party content in this way.
[Admin Says - The phone number for T-Mobile Support is 0845 412 5000, charged at local rate, and you should be able to get the content filter removed by calling them. There is also a T-Mobile help forum if you need more advice.
The image compression can also be switched off. You can either reload the page by holding CTRL and pressing F5, or change the setting permanently as follows:
1. Open the web'n'walk Manager software
2. Click More
3. Highlight Speed Manager
* Click either Enabled or Disabled to turn compression on or off
* To adjust the level of compression, click Settings then use the slider to adjust to your desired setting.
Unfortunately, it is not possible to control compression settings using an Apple Mac.]
| 27/04/2010 21:20:01 |
| charles | 2 |
i bought a USB stick 120 from T-Mobile and installed the driver according to the instructions on my windows xp home eddition. every time i want to use the internet, when i start the t-mobile broadband manager software with the dongle plugged in, it won't see the device and i have to disconnect the device and then connect it again to the usb port, then it starts to initialize and connect.
could this be a driver problem
if so where can i get an update for the firmware
thank you in advance
[Admin Says - After switching your computer on, you might have to disconnect and reconnect the modem for the USB stick to be recognised, but this should not be necessary if the computer subsequently disconnects from the service, it should already know the USB stick is there. To be honest we would not know what would cause this. It could be down to USB management by your computer, the problem does sound unusual to us. You may get more detailed help at the T-Mobile Support Forum.]
| 26/04/2010 19:13:06 |
| John Webster | 1 |
Bought t-Mobile dongle for use on holiday in caravan. Not yet found any place where there is a signal at all. Even where there is, connection is slow and keeps disconnecting. Now have a BT dongle (same make as t-Mobile) using Vodafone network. So far excellent coverage, and no problems.
[Admin says - It looks as though the caravan site was not in a T-Mobile coverage area. Whilst this is unfortunate, it will not be representative of T-Mobile broadband performance in general. I am glad however that you found you did have coverage at the site with the Vodafone mobile broadband network.]
| 06/04/2010 13:02:47 |
| Matt | 2 |
I use my T-Mobile dongle across the country. I get 3G+ signal in most of the big cities I work, however (and this is the biggest reason I am leaving T-Mobile) The connection starts off fine but drops out really quickly and the only way to get back on line is to disconnect and re connect and this can sometimes take up to 5 minutes to get a connection back. Its absolutely infuriating. I am going to try the Vodafone deal with 30 day contact as I already have my phone contract with them. I will never go on a 2 year mobile broadband deal ever again. Luckily I am now out of contract so can move on. My advice if you are looking for a mobile broadband deal is to go on a 30 day contract because if you find the provider you are with is not up to standard, you are only tied in for 30 days not 2 years.
| 20/03/2010 14:14:14 |
| brian | 1 |
i signed up for a 24 month contract with T mobile broadband and was assured the signal in my area was sufficient, however although I dont have a problem browsing the web (most of the time) I cannot upload photographs at all to ebay, photobucket, gumtree etc. I contacted T Mobile who told me "sorry signal not good enough in your area, nothing can be done". Bearing in mind this is something I actually need from my connection I am less than happy about it. I wish that I had looked at upload speeds before I signed the contract.
| 11/03/2010 11:46:17 |
| Mark Richardson | 10 |
This is an update of my previous review:
I was so impressed with Vodafone Pay As You Go broadband that I've entered into one of their 30 day rolling contracts costing £15 per month for a 3 Gig data allowance. I phoned the Vodafone sales centre to ask for a sim only data deal, so I didn't need to pay for a dongle I didn't need, and they were very obliging and helpful.
The speeds have improved to an average of 5.5MB download and 1MB upload so I'm sure Vodafone has upgraded their network in Manchester (M4 and M1 postcodes). The speeds are much greater than I was receiving from my former fixed line provider. I often use Vodafone to stream BBC iplayer and Sky TV with no problems at all. The signal is sometimes down to 2 bars (usually during Manchester City football matches since I live near the stadium) but I still get a rock-solid connection with Vodafone which is a refreshing change from my experience with other providers.
I rate Vodafone very highly but that's because I've got good coverage and speeds in a large conurbation. I'd always recommend avoiding a lengthy contract with a provider, which is easy nowadays owing to plethora of 30 day rolling contract deals. Try and borrow a friend's dongle first though before commiting yourself to a purchase as the coverage checker maps don't often take account of local features such as hills, dips or bulding construction types which will affect the signal.
| 20/02/2010 00:08:15 |
| David Ross | 1 |
I purchased a T-Mobile dongle for use outside of the home where wi-fi isn't available. I used this network as at the time, it was the only one that offered you a service for £2 a day unlimited in time with no contract.
The service is without doubt worse than I could ever have envisaged. Connection is often immediate but then after no more than 30 seconds, the speed goes down to nearly zero and the only way to use the dongle is to continually disconnect abd re-connect again for another few seconds. I have tried in numerous parts of the country so either T-Mobile has rubbish coverage everywhere or the dongle just isn't worth making. Try any alternative first!
| 12/02/2010 15:02:12 |
| John Webster | 1 |
I bought a pay-as-you-go T-Mobile dongle, just for emails when away from home outside a wi-fi area. So far I have not been able to get a signal at any of the locations I have tried, except for The Mall, Cribb's Causeway, Bristol, where it took 15 minutes to connect, and another 10 to get my emails. Really no point in having it at all. I now get emails on my Tesco PAYG mobile phone, and that suffices. Are all mobile dongles like this?
Admin Says - No, T-Mobile dongles can give good mobile broadband performance. We suggest testing in an area known to have a good T-Mobile 3G signal to check there is nothing wrong with your laptop setup. If you are visiting a big city, use the T-Mobile Broadband Coverage Checker to identify a strong signal area and test there.
| 25/01/2010 12:00:28 |